Refund & Return Policy

At Naturaliee, every gourmet gift hamper is thoughtfully curated and carefully packed to ensure the highest quality. As many of our products are perishable, handcrafted, or made to order, we do not accept returns or offer refunds once an order has been shipped.

Eligible Return or Replacement – We will gladly arrange a replacement if:

• You receive a damaged product.
• You received the wrong product(s).
• The package is significantly damaged during transit, affecting the contents.
• To request a replacement, please contact us within 24 hours of receiving your order.

Proof Required – To help us verify your claim, please provide:

• An unedited unboxing video showing the sealed package from all sides before opening.
• The video should clearly capture the entire unpacking process without any cuts or edits.
• Clear photographs of the damaged or incorrect item(s).

Please email the video and images along with your order number to concierge@naturaliee.com.

Non-Refundable Situations – Refunds or replacements cannot be provided if:

• An incorrect or incomplete shipping address was provided.
• Delivery could not be completed due to multiple failed delivery attempts.
• The order is refused by the recipient.
• Minor variations in packaging, color, or appearance occur due to the handcrafted nature of our products.
• The issue is reported after 24 hours of delivery.

Once your request is verified, our team will process a replacement or an appropriate resolution at the earliest.

Cancellation Policy

Naturaliee products are freshly packed and many of our gourmet hampers are customized or prepared specifically for each order. Therefore, once an order is confirmed, it cannot be cancelled, modified, or refunded.

If you need to update your shipping details immediately after placing an order, please contact our customer support as soon as possible. While we will make every effort to accommodate your request before dispatch, changes cannot be guaranteed once the order has entered processing or shipping.

Thank you for understanding and supporting handcrafted gourmet gifting.